Frequently Asked Questions
Everything you need to know about your 3.1 Phillip Lim experience.
What is your return policy for online orders?
We accept returns on full-price merchandise within 14 days of the delivery date. Items must be in their original condition, unworn, and with all tags attached. Please note that final sale items are not eligible for return or exchange.
Do you offer international shipping?
Yes, 3.1 Phillip Lim ships to over 100 countries worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout. Please note that international orders may be subject to local duties and taxes.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website. You can also track your status by logging into your account on our website.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Klarna for flexible financing options.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure prompt delivery. Once an order has been placed, we are unable to make modifications or cancellations. If you no longer want the items, you may initiate a return once the package arrives.
Are your products authentic?
All products sold on 31philliplim.com are guaranteed to be 100% authentic. We take pride in our craftsmanship and the quality of our materials, ensuring every piece meets our luxury standards.